CCSL Sports Centre: + 44 (0)117 3157 678 | CCSL Sports Ground: +44 (0)117 923 7780

Parents Guide

Parents Guide 2017-10-12T11:00:40+00:00

Clifton College Holiday Club and Activity Courses Parents Guide

Full details about the different age specific Holiday Clubs and Activity Courses including dates, times and registration points can be found online and in our brochure including directions, dates and times.

Bookings

All bookings must be made in advance, with at least one working days notice. Please be aware we cannot accept children who turn up on the day and are not booked in.

All bookings must be made either online at www.ccsl-cliftoncollege.com or in writing on a Booking Form, either by post, or in person at CLIFTON COLLEGE SPORTS CENTRE, Guthrie Road, Clifton, Bristol BS8 3EZ.

We are unable to accept bookings over the telephone.

FULL PAYMENT must be made at the time of booking. We will not accept children unless payment has been made in advance. Payment is regarded as acceptance of our booking conditions. We accept payment by cheque, cash, credit or debit card and childcare vouchers. If you wish to pay by childcare vouchers then you must follow our published procedures and ensure payments are made at the time of booking and received by us within 7 days as until full payment is received, bookings are considered provisional and are not to be regarded as guaranteed.

A 10% discount is available for Clifton College pupils attending Kids’ Club, Juniors or Minis Holiday Clubs. There is no discount for any of our activity courses.

Clifton College reserve the right to make changes or rearrangements to the programme in the event of unsuitable weather or other factors which may arise and which are beyond our control. There may be occasions where we have to cancel an activity course due to booking numbers being below the minimum set for that particular course, in which case we will either offer an alternative activity or a full refund.

Booking Cancellations

If you request a booking cancellation at least 7 days in advance then we will offer a credit to the full value of the booking for use on a future holiday programme (to be taken within 6 months).
If we receive a booking cancellation request with less than 7 days notice, then we can only offer a future credit of 50% of the booking cost.

Booking Amendments

If you give us at least 7 days notice before the date(s) you would like to amend, then you will be able to make changes within the same holiday programme, subject to availability, free of charge. If you give us less than 7 days’ notice, we will endeavour to make requested changes within the same holiday programme, subject to a £20 administration charge. However, we are unable to make any changes with less than 48 hours notice.

A payment credit will only be given if the Holiday Club Administrator has received at least one working days’ notice of non-attendance, due to sickness or any other acceptable reason. Notification must be received by 12 noon for cancellation of any booking the following day.

Arrival and Departure Arrangements

Please respect our Holiday Club and Activity Course times and deliver and collect your children in line with the published times. Should you need to make arrangements outside of these times then please talk to our Administrator or a Manager well in advance so we can try and accommodate your request although please bear in mind we are likely to be at venues other than the Registration Points once our daily programme commences.

Morning Registration for all Holiday Clubs is at 10.00am and we return to the Registration Points at 4.00pm.
Morning only sessions conclude at 1.00pm unless otherwise stated/agreed. Afternoon only bookers can arrive from 1.00pm as Afternoon Registration takes place at 1.30pm. Activity course times are as published but generally they will Register at 9.45am and conclude at 4.00pm.

Our early service, between 8.00–10.00am and our late service between 4.00–6.00pm is included in the daily price for all Holiday Clubs and Activity Courses.

We must stress that the very latest time for pick up is 6.00pm. We cannot guarantee staffing levels beyond this finish time and pick up after this will incur an additional charge of £20 regardless of reason. If collection is after 6.00pm we will politely ensure that our procedures are understood and if this occurs more than once for the same child then Senior Management will be informed. Please be aware that if any child has not been collected two hours after our published finish time and we have been unable to contact anyone by telephone, we will call the local social services department to make arrangements for a social worker to collect the child.

Children must be signed in/out by the accompanying adult, recording the time of arrival/departure on the Register so that we are aware that the child has arrived/left. We will not allow any child to return home unaccompanied or with an unauthorised adult unless we have authorisation. Parents/Carers must provide us with written permission indicating if their child or children are permitted to go home unaccompanied.

We must stress the need for us to have up to date contact telephone numbers (home/work/mobiles) that we can call during the day in the event of an emergency, illness or to check information urgently. Please ensure we have as many contact numbers as possible.

Clothing and Belongings

Due to the nature of the activities, we recommend that children do not wear their best or most expensive clothes as we cannot take responsibility for damage to clothing. Trainers are ideal footwear. No flip flops or crocs please for safety reasons.
We cannot guarantee the return of lost property, but we try to return items that are clearly labelled. Lost property will only be carried forward to the next holiday programme when it will be available for collection. Any items not collected will then be disposed of.

We strongly recommend that children do not bring any personal belongings or electronic devices e.g. jewellery, game consoles or mobile phones, as we cannot be held responsible if they go missing. We are always willing to allow a child to contact parents/carers using our phones if required. There are minimal opportunities for children to access their own mobiles/IPads etc and so they should be left at home. Children will not be given any Clifton College Wi-Fi codes and they are not permitted to go on any form of social media or take photos of anyone whilst attending Holiday Club.

Additional Support

We recognise that the needs of individual children vary and will endeavour to accommodate children with additional needs within the Holiday Club and Activity Course environment where we can offer appropriate care within our staffing ratio. We are realistic about the limitations of our environment for children with additional needs and attendance is considered on an individual basis. If English is not a child’s first language then it will be important for us to establish that they at least have an understanding of basic instructions for health and safety purposes. Please contact the Holiday Club & Activity Course team prior to booking to discuss any requirements further and to consider what (if any) arrangements can and need to be put in place. All potential additional support situations MUST be notified at the time of booking by responding with full details either in the ‘Additional Information’ box of the paper Booking Form or online during the Checkout process when completing the Allergies, Medical or Other Information section for participants.

Behaviour

We set ourselves high standards and expect our staff to act professionally at all times and to present themselves as positive role models. In return we have expectations of certain standards of behaviour from children that include:

• Showing respect and treating others as they would wish to be treated.

• Showing respect for all personal property and the facilities.

• Listening to and following instructions from staff members.

Swearing, abusive and hurtful language is not acceptable. Aggressive behaviour or violence will not be tolerated. One individual’s behaviour will not be allowed to endanger others in the group.
Please be aware of these standards and support action taken by staff to encourage good behaviour. Parents must inform us via the booking process of any potential behaviour issues and any associated signs, triggers or strategies that would help us to deal with situations in a positive manner. All children are encouraged and regularly reminded to tell a member of staff as soon as anything happens that causes them upset or distress so that we can address any issue immediately.

Should there be a serious behavioural incident that in our opinion puts a child or other children at risk, or behaviour that we cannot reasonably control then we will telephone parents/carers on the emergency numbers we have been given at the time of booking to request immediate collection.

We will not tolerate any form of bullying. If a child feels that they are being subjected to bullying then they are encouraged and regularly reminded to report this to staff members immediately. The relevant Manager will be informed as a priority and discussions will take place with the individuals concerned as soon as practical. All reported cases will be dealt with sensitively and fairly and appropriate decisions will be taken in full consultation with all parties.

Similarly, we will not tolerate aggressive, threatening or abusive language or behaviour from parents and carers towards staff members.

Sickness

No child will be admitted to any Holiday Club or Activity Course if they are showing any signs of illness or infection on arrival. All children who are ill or infectious should not attend for the full duration of their ailment, and for 48 hours after the last symptom occurs particularly any child who has suffered a bout of diarrhoea or sickness.

If you are unsure whether a child may attend, call us on 0117 315 7666 to discuss. Parents/carers are ultimately responsible for determining their child’s ability to participate in the activities. While we sympathise with the needs of each parent, we must provide a healthy environment for others. A sick child often needs special, one-to-one attention and it is difficult for staff/tutors to take time away from others to do this.

All bookers must ensure that we have emergency contact telephone numbers that will be answered immediately and also that a suitable adult is available locally to attend the setting as a matter of urgency should we consider the need for a child to be collected for any reason during the day.

Swimming

Please be aware our 25m indoor swimming pool has a depth ranging from 0.9m to 2.0m. It is not a walk in style leisure pool and entry/exit is via steps at each corner. If you require further information regarding our swimming sessions then please do not hesitate to ask at time of booking. We have a very comprehensive swimming policy. Each child’s swimming ability is assessed by our staff members on an annual basis. This enables us to determine which areas of the swimming pool they can use. The information provided by parents is used as a guide only.

Five year old children may swim without armbands or other floatation aids when a parent/carer signs a Consent Form. Five year olds are only permitted to swim (with or without swim aids) within the designated shallow end section of the pool (0.9m-1.1m). Further details of our swimming policy is available on request.

Quality & Safety

All our Holiday Clubs and Activity Courses operate in safe and secure environments. With 20 years experience, we have an exemplary health and safety history and child safety is our priority. Our staff, tutors and coaches are all suitably qualified for the roles they undertake and we operate a comprehensive staff training programme that includes:

Safeguarding / First Aid / Fire and Evacuation Procedures / Equipment Safety

Staff members are appointed following selection procedures that include a personal interview and take up of references. All staff, tutors and coaches complete satisfactory DBS enhanced disclosures.

All information in our brochure and on our website is correct at the time of publication. Changes may occur and, if so, we will advise parents via email as quickly as possible. Activity programmes are subject to change in the event of adverse weather and occasionally we may have to cancel a course due to low take up of places.

All children will be covered under our Public Liability Insurance while they are with us.

In the event of an accident, first aid will be administered to children by our staff and the emergency services will be called if necessary UNLESS WE ARE TOLD OTHERWISE at the time of booking.

Clifton College is a nut free environment. We may have children attending who have severe nut allergies and could be such that the slightest contact with nuts could be life threatening. We therefore respectfully ask that no nuts are knowingly brought onto the premises in lunch boxes or as snacks. This includes peanut butter, Nutella spread, Pesto, some cereal bars, some granola bars, biscuits/cakes that contain nuts and sauces that contain nuts.

Equal Opportunities

Clifton College Holiday Club and Activity Courses is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Each child attending is of equal value and is entitled to equal access of opportunity. Education and understanding of other people’s needs and backgrounds will be fostered to promote positive behaviour and attitudes. Discriminating behaviour, attitudes and comments will be challenged. We will regularly review our policy and amend it where necessary. We have legal obligations in relation to Safeguarding. As a caring organisation, any suggestion of abuse or neglect will be investigated and reported to the relevant authorities and agencies.

Concerns and Complaints

Our staff team are trained to process your comments and pass them on to the appropriate individual who will endeavour to respond within 24 hours.

All complaints, however serious, should always be referred to the Holiday Club Manager. If this route of communication is not appropriate then please contact the General Manager on 0117 315 7664.

If necessary, complaints will be further investigated and a verbal or written reply will be returned to the complainant within 7 working days. A record of complaints is maintained. Full details will be recorded on our database including any subsequent details, action taken and whether the complaint is complete. Where appropriate, any investigations will be undertaken in accordance with the principle that the welfare of the child is safeguarded and promoted. If the complainant considers the response to be unsatisfactory then they will be asked to put all details in writing so that further consideration can be given and a written response provided within 28 days detailing investigation findings and action taken. If another external agency investigates, we will consult on how to proceed and the complainant informed of progress.

Sun Cream

We recommend that all children bring a sun hat/cap for protection against the sun. Sun cream, in a named plastic bag, can also be brought and given to the registration staff on arrival. Children in Kids’ Club will be reminded to apply their own sun cream at regular intervals. For children in Kids’ Club, Juniors and Minis, we will help to apply their cream as required, UNLESS WE ARE TOLD OTHERWISE at the time of booking.

Photography

Please be aware that we occasionally authorise photographs/videos of children for our promotional material including our website, official displays and publication in future brochures. We recognise that there may be circumstances where a parent or carer will not wish their child to be photographed or filmed in which case there is an opt-out box option on both the online booking system and paper booking form.