Keeping Our Community Safe During Your Visit
Keeping Our Community Safe During Your Visit
Following the government updates on COVID restrictions and social distancing from July 19th, we would like to update you on our current measures within the Sports Centre and Clifton Group Fitness studio. The prospect of removing all restrictions may be exciting, however we recognise that with rising case numbers, not all our members will be comfortable with an immediate lifting of safety measures.
The below information covers everything you need to know about our safety measures and you should have a read through before your visit once we reopen. If you still have questions after reading through our guidance information, please check out our FAQs before you get in touch. Please note that our opening hours may be subject to review in-line with demand and ongoing operational constraints.
We really appreciate the support and understanding that our entire community has shown throughout the pandemic so far. We ask that this understanding and patience continues as we do our best to reopen our facilities to our community under these unprecedented and challenging times for us all.
As a reminder of our COVID-guarantee, our members are never charged whilst we are closed. Direct Debit payments are frozen, and annual memberships are extended, to ensure that everyone receives the membership they have paid for. See our FAQs for more membership information.
Before you visit us
- You must not visit us if you or anyone in your household are experiencing any COVID-19 symptoms.
- Like many public venues, we have a reviewed capacity limit to enable effective social distancing. We have analysed our usage trends over recent months both before and after our first lockdown closure and we are confident that queuing is not the normal.
- That said, users should be prepared to queue and should dress appropriately and comfortably for waiting outside for short periods in all weather.
- Guest passes are now available for Badminton and Tennis for a fee of £8. Similarly, we are carefully controlling the number of our new membership sales to prioritise the provision of safe and sufficient facilities for our existing members.
- Think about the best time to visit. The following times are generally peak usage:
Early mornings (0630-0930) Monday-Friday
Early evenings (1700-1900) Monday-Friday
First and last thing on the weekends
- Bring your own filled water bottle. The water fountain is now open for the refilling of bottles only.
- We have limited supplies of hand sanitiser, however, we advise members to bring their own personal supply.
- Please only bring minimal possessions with you.
- Think about transport to and from the facility; can you walk, run or cycle? Railings are available at the front of the centre for securing bikes during your visit. Crowded places and transport hubs should be avoided where possible during your transit to or from the centre.
- We would also recommend that users come prepared to use either the pool or fitness room to avoid having to queue if some facilities are busier than others.
- Please note that we are no longer accepting cash payments except for in our vending machines. Please bring a credit or debit card to make payments for sporting supplies or membership renewals (which can also be made over the phone).
- Please wait at the entrance, where a member of staff will invite you in when the reception area is clear and there is capacity within the facility.
- Users will need to sign in with their contactless membership card (please do not touch the card reader).
- Signing in is important to help us comply with the Government Test and Trace requirements, so please remember your membership card. If you have lost your card, you will need to purchase a new one for £5.
- If you think that your basic details such as address, phone number or email address have recently changed, please email us at firstname.lastname@example.org to update them.
Around the Centre
- You will notice that there is a one-way traffic control system in place to aid us all in maintaining social distancing, this is suspended during school hours to avoid travelling through the changing room areas. Please follow the signage on arrival.
- Please act responsibly to maintain a social distance of 2m from all other customers and staff wherever possible during your visit and remember that if you are visiting with children, you are responsible for their social distancing too.
- Face coverings are not required by law in the centre, however, we highly recommend that face coverings are worn by users when travelling around the facility.
- There is additional signage and staff supervision in place to help us all stay safe, please follow instructions and ask questions if necessary.
For Pool Users
- The changing rooms are now available for swimmers to get changed both before and after their swim.
- The changing room lockers will be available to store your valuable items (padlocks are available at the Sports Centre Reception.)
- If you do make use of the lockers, we please ask that you use the antiviral spray made available to wipe down your locker ready for the next member to use.
- Please note that lane directions have been adjusted to aid social distancing, with a maximum of 5 bathers per lane.
- Bathers should limit their swims to a maximum of 45 minutes during busy periods.
For Gym Users
- Gym users now have access to the changing rooms, however we do request that those users able to arrive in their gym kit and use the lockers outside the gym continue to do so.
- The kit in our gym has been rearranged to allow for social distancing, including the creation of additional gym space upstairs. This has allowed us to maintain a 49 station gym with all the variety that you’re used to with our brand new Technogym equipment.
- Tape has been used to clearly define workout areas. Each area is designed for one person only. The markings have been made as accurately as we can, however, we require members to workout responsibly within the centre of taped areas.
- Please try to avoid prolonged usage of single equipment items during busy periods.
- Please wipe down all equipment and mats before and after use with the sprays and blue roll available. Additional bins and hand sanitiser has been placed around the facility to help keep the site clean and tidy.
- Gym visits are currently limited to a maximum of 60 minutes during busy periods.
For Clifton Group Fitness Users
- Clifton Group Fitness users should arrive ready to exercise as there are no changing facilities available.
- Toilets are available in the sports centre, as usual.
- Please sanitise your hands on entry.
- There is a maximum capacity of 15 people per class for Indoor Cycling and Pilates, and 12 people Total Body Conditioning to allow sufficient social distancing.
- Floor markings are also in place to aid social distancing; please keep to your own space when exercising.
- If possible please try and bring your own matts for Pilates and Yoga and your own Hand sanitizer when possible.
- Windows and Doors will remain open throughout the class for good ventilation of the studio.
- Please wipe down all equipment before and after use – (bikes/matts and Kettlebells). Equipment should not be shared.
- Please leave the studio promptly at the end of your class to allow the instructor time to carry out additional preparation before the next class arrives.
- The studio will be disinfected with our new ‘fogging’ equipment between classes.
- Users are requested to arrive 5 minutes before the class to avoid group gatherings before the class. There will be a minimum of 15 minutes between classes for the same reason.
Enhanced Cleaning Regimes
- We recognise that although cleanliness has always been important to us and our members, there is a need to enhance our existing regime for our operation during the current pandemic.
- Our facilities are cleaned throughout the day by our professional cleaning staff, with a daily deep clean before the centre opens each day.
- In addition to this, we ask that members take responsibility upon themselves to clean matts, benches, free-weights and all other equipment after every use.
- Our staff will be more visible throughout the centre, adding to member’s ongoing disinfection routines; paying particular attention to frequent touch points and equipment.
- We have also invested in state of the art fogging disinfection equipment for rapid and thorough disinfection of our free-weights equipment.
- Additional equipment sanitiser, hand sanitiser, blue roll and bins have been provided to ensure that you have the resources to help us all keep our facilities clean. Please use them and let any staff member know if any of our supplies are running low.
- Please do not remove any of our cleaning equipment between rooms or from the facility; it’s in place to help keep us all safe.
For Badminton and Tennis Players
- All bookings must be made by a member of our facility.
- Guests are allowed to use the facility with a member (fees apply).
- No equipment is currently available for hire.
- We will ensure that nets and courts are set up ready for you before you play.
- We are working on the safe phased resumption as part of our phased reopening programme but Swim Academy Classes currently remain on hold.
- We are currently recruiting for Personal Trainers to start in Autumn 2021.
A big thank you
We would like to take this opportunity to thank all members of our community for their help and support during this unprecedented time. We are currently facing challenges that we cannot tackle without the help of our community, so thank you in advance for your patience and understanding as we work through this together.
For Further Information
If you have further questions regarding the facility or your membership, please see our Frequently Asked Questions. If you are still struggling to find the answer to your query, please send us an email to email@example.com and we’ll be back in touch as soon as we can. Thank you for your patience during this busy time.
Please contact us if you require this information in an alternative format.