Please see solutions to our frequently asked COVID-19 queries below.
What will happen to my annual membership during closure due to the second national lockdown?
We will be adding 1 month to your membership to cover the period that we have been closed to ensure that you receive the full duration that you have originally paid for.
What will happen to my monthly membership?
Your monthly membership has not been charged during closure. Once we reopen, your payments will resume as normal from on/around 15th December 2020. This represents a one month payment break (equal to the time that we were forced to close).
When will you open?
We will be reopening from the second national lockdown on Wednesday 2nd December 2020; the earliest date permitted.
Why won’t you use a booking system once you reopen?
Following a detailed analysis of our usage trends before and after our first closure, we are confident that we are able to provide a good capacity to meet our ‘usual’ demand this time of year. A queuing system is in place to maintain a safe site capacity and usage of this has been minimal.
Is it safe to return to gym facilities?
We have complied with all Government guidelines and industry guidance to ensure that all of our users and staff are returning to a safe environment. Details of many of the measures that we are taking can be found on our Sports Centre COVID-19 Information Page here.
I am clinically vulnerable, what provisions are in place for me?
We are keen to support members of our community who may be clinically vulnerable. Whilst we have followed every effort to ensure that our facilities are safe, we recognise that some of our clinically vulnerable users should not be attending gym facilities under recommendations made by their GP (or other relevant medical professional). Members may apply for a single month membership freeze (to be reviewed on a monthly basis) by emailing firstname.lastname@example.org with proof of their clinically vulnerable status (usually in the form of an NHS letter).
Can we bring guests?
Guest privileges are temporarily suspended to ensure that we comply with the Government’s Test and Trace system and to help us focus on providing a safe and available membership provision for our existing membership base.
Can I join as a new member?
We are currently releasing membership spaces on a ‘batch’ system. If you would like us to get in touch when we release new memberships, please let us know at email@example.com.
What should I do if I still have a question?
If you still have a question, please email firstname.lastname@example.org and we will be happy to help. Thank you for your patience during this busy period.