What happened to my annual membership?
We have added 130 days to your membership to cover the period that we were closed and ensure that you receive the full duration that you have originally paid for.
What happened to my monthly membership?
Your monthly membership is currently one month in credit. We have not taken any payments since closing and so when we reopen, you will receive one month of prepaid access.
Your next direct debit will be processed on 15th August and will be reduced by one third, to reflect credit carried forward as we restart part-way through a membership payment cycle.
When are you open?
We are open from Saturday 25th July 2020 and are doing our best to resume a ‘close to normal as possible’ service. Our current timetable can be seen *HERE* but please be advised that it is subject to ongoing review.
Why aren’t you using a booking system?
Following a detailed analysis of our usage trends before closure, we are confident that we are able to provide a good capacity to meet our ‘usual’ demand this time of year. A queuing system is in place to maintain a safe site capacity and will hope that it’s use will be minimal; particularly if members help us all by trying to avoid peak usage times.
Is it safe to return to gym facilities?
We have complied with all Government guidelines as well as industry guidance to ensure that all of our users and staff are returning to a safe environment. Details of most of the measures that we are taking can be found on our Sports Centre COVID-19 Information Page *HERE*.
I am clinically vulnerable, what provisions are in place for me?
We are keen to support members of our community who may be clinically vulnerable. Whilst we have followed every effort to ensure that our facilities are safe, we recognise that some of our clinically vulnerable users should not be attending gym facilities under recommendations made by their GP (or other relevant medical professional). Members may apply for a single month membership freeze (to be reviewed on a monthly basis) by emailing firstname.lastname@example.org with proof of their clinically vulnerable status (usually in the form of an NHS letter).
Can we bring guests?
Guest privileges are temporarily suspended to ensure that we comply with the Government’s Test and Trace system and to help us focus on providing a safe and available membership provision for our existing membership base.
Can I join as a new member?
We have currently suspended new memberships to focus on providing a safe and available provision for our existing membership base. However, if you would like us to get in touch when we reopen to new members, please let us know at email@example.com.
What should I do if I still have a question?
If you still have a question, please email firstname.lastname@example.org and we will be happy to help. Thank you for your patience during this busy period.