Please see solutions to our frequently asked COVID-19 queries below.
What will happen to my annual membership during closure due to the third (Spring 2021) national lockdown?
We will be adding 97 days to your membership to cover the period that we have been closed. This ensures that you receive the full duration that you have originally paid for.
What will happen to my monthly membership?
Your monthly membership has not been charged during closure. Once we reopen, your payments will resume at 75% on/around 15th April 2021, then as normal from on/around 15th May 2021. This represents a 3.25 month payment break (equal to the time that we were forced to close).
When will you open?
We will be reopening from the third national lockdown on Monday 12th April 2021; the earliest date permitted.
Why can’t I come with my friends?
Indoor mixing between households is not currently permitted under Stage 2 lockdown easing. Please only attend alone, or with members of your own household/support bubble. Outdoor tennis may take place with players from other households.
Why won’t you use a booking system once you reopen?
Following a detailed analysis of our usage trends before and after our first closure, we are confident that we are able to provide a good capacity to meet our ‘usual’ demand this time of year. A queuing system is in place to maintain a safe site capacity and usage of this has been minimal.
Is it safe to return to gym facilities?
We have complied with all Government guidelines and industry guidance to ensure that all of our users and staff are returning to a safe environment. Details of many of the measures that we are taking can be found on our Sports Centre COVID-19 Information Page here.
I am clinically vulnerable, what provisions are in place for me?
We are keen to support members of our community who may be clinically vulnerable. Whilst we have followed every effort to ensure that our facilities are safe, we recognise that some of our clinically vulnerable users should not be attending gym facilities under recommendations made by their GP (or other relevant medical professional). Members may apply for a single month membership freeze (to be reviewed on a monthly basis) by emailing firstname.lastname@example.org with proof of their clinically vulnerable status (usually in the form of an NHS letter).
Can we bring guests?
Guest privileges are temporarily suspended to ensure that we comply with the Government’s Test and Trace system and to help us focus on providing a safe and available membership provision for our existing membership base.
Do I need to wear a face covering in the Sports Centre?
It is not a legal requirement to wear a face covering within the Sports Centre, however, we highly recommend that everybody does wear a face covering whilst travelling around the centre, for everybody’s benefit. You will see our staff wearing face coverings as they travel around the centre.
When does my membership expire?
We have added 130 days to memberships in the Spring 2020 lockdown, 1 month from the November 2020 lockdown, and 97 days from the Spring 2021 national lockdown. If you are unsure of your new renewal date, please either visit us at reception, drop us a call (0117 315 7678) or an email (email@example.com).
Can I join as a new member?
We are currently releasing a limited number of new memberships. If you would like us to get in touch when we release new memberships, please let us know at firstname.lastname@example.org.
What should I do if I still have a question?
If you still have a question, please email email@example.com and we will be happy to help. Thank you for your patience during this busy period.